Everything PG owners ask, answered honestly.

One simple per-hostel price — ₹499/mo up to 75 beds, then just ₹5 per extra bed (you move up to the ₹999 or ₹1,499 pack only when it works out cheaper; about 20% off on annual), custom for 501+ — every feature included. Billed on your configured bed count, so it's the same predictable amount every cycle, no fluctuation. Each hostel you run is priced on its own beds, with the 2nd, 3rd and 4th+ discounted 15%, 20% and 25%.

No — published prices are exclusive of GST. 18% GST is added at checkout. Your invoice carries your GSTIN if you provide it, so your accountant has everything needed to claim input credit where you're eligible. Whether you can actually claim it depends on your own registration — check with your accountant.

Yes — annual is about 20% off (the ₹499 Starter pack becomes ₹399/mo), charged as one payment of ₹4,788 + GST for the twelve months. If you add beds mid-term we charge only the difference for the months remaining, and we show you that amount before you confirm. Removing beds doesn't reduce a term you've already paid for — it lowers your next renewal. You can switch back to monthly at the end of the term with no penalty.

Pro-rated refund on annual plans for unused full months. Monthly plans are non-refundable for the current month but cancel any time and you won't be billed next cycle. Unused WhatsApp wallet credit is refundable to your bank — email admin@airanexus.in and we process it manually within 7 working days.

On day 15 we bill the first month based on the beds you've set up — your configured capacity, not how many are occupied. We message you when the invoice is raised, and there's a 7-day grace period to pay before the account is limited.

One published rate: a flat ₹0.20 per WhatsApp message, whatever the category — our current published rate, and we'll give notice in-app before it ever changes. Every debit appears on your wallet ledger with the message, the recipient, and the cost. No bundled "free credits", no tiers to decode. Top up from ₹100.

Not in Phase 1. We send from our verified Meta WhatsApp Business number, branded with your PG name in the message body. Own-number sending is on the Phase 2 roadmap.

Reminders pause for that tenant within minutes. You see the opt-out on their profile. You can still record payments and generate receipts — just no automated messages until they opt back in.

Yes — three utility templates (pre-due, due-day, overdue) pre-approved with Meta. You can customise the body text and add your PG name; Meta re-approves typically within 24 hours.

If the provider blips, we retry automatically. If a message can't be delivered at all, that send is credited back to your wallet — write to admin@airanexus.in if you ever spot one that wasn't. The send summary tells you how many didn't go through, which is almost always an invalid WhatsApp number or a low balance.

Yes — record any amount with an optional note ("electricity adjustment", "settled later"). Remaining balance carries forward on the bed ledger and the overdue reminder reflects the new balance.

Yes — book a guest for a set number of nights at a per-day rate and Stay raises one charge due at check-in, then flags the bed as "checking out" when the date arrives so you can check them out in a tap or extend the stay by a few nights. A short stay settles like any tenant — optional deposit, ledger, receipts. It's a per-day booking mode, not recurring weekly rent (which is on the roadmap).

Stay holds a security deposit and, optionally, a rent advance from move-in — neither reduces monthly rent while held. At move-out it computes one Final Statement: everything held minus everything owed (unpaid rent + any damages you enter) resolves to a single clear REFUND or COLLECT number, and every movement shows on the tenant's deposit passbook.

Yes — enable utility billing per property, then each month enter each room's actual electricity/water bill. Stay splits it equally among that room's occupants, or per bed if you want an AC bed to pay more, as a charge kept separate from rent. It's owner-entered bills split fairly — not hardware sub-metering.

Yes — collecting a deposit or advance at move-in sends the tenant a WhatsApp link to a printable deposit receipt, and move-out sends a move-out NOC (No-Objection Certificate). Both are hosted pages the tenant can save as PDF, and you can re-send either from their profile any time.

Yes — set each resident's veg / non-veg preference and Stay shows per-meal cook counts (breakfast, lunch, dinner) for today and the next few days, minus anyone who has marked themselves away. It's meal-count planning to cut kitchen waste — not mess billing or menu management.

Not yet — automatic late fees are on our roadmap, not live today. For now, the escalating overdue reminders (day 1, 3 and 7 on WhatsApp) do the chasing, so overdue rent keeps getting nudged until it's paid.

Each bed in the room has its own tenant, rent, due-day, and ledger. The room is just a grouping. If two tenants split one bed (rare), model them as 2 beds in the same room.

Add tenant: name, phone, ID upload, bed selection, due-day, rent, deposit. Triggers a welcome WhatsApp with your PG rules (template you customise). Bed turns green in the grid.

Yes — CSV import for tenants, beds, and historical rent. We have a Google Sheets template. 30 tenants typically take 5 minutes to import after the sheet is filled.

Same day. Sign up → wizard (12 min) → import tenants (5 min) → approve templates (instant) → first reminder fires at the next scheduled time. Nothing in that path needs a call with us.

The app walks you through setup with a step-by-step getting-started checklist, and every screen has a built-in, searchable help panel — most owners never need to ask. Beyond that, email us anytime at admin@airanexus.in, and for larger PGs we'll get on a setup call to bring you live.

Yes — if you can get a CSV out of your current tool, our import takes it (download the template, map name/phone/rent, preview, then import). If your vendor won't export, send us whatever you can get — a spreadsheet, a PDF, even photos of the register — and we'll help you get it in. Email admin@airanexus.in. Fuller automated migration is on the Phase 2 roadmap.

Yes — we follow the Digital Personal Data Protection Act 2023. You're the Data Fiduciary for your tenants' data; we're the Data Processor. We never sell, share, or use your data for anything other than running your account.

AWS Mumbai (ap-south-1) only — never leaves India. Encrypted at rest (AES-256) and in transit (TLS 1.3). Database backups taken daily, retained 30 days.

You do — full stop. You can export everything to CSV any time from settings. On account deletion, we purge all your data within 30 days and send you a confirmation.

Settings → Account → Close account. You'll get an export bundle (CSV + PDFs) emailed to you. Data is purged 30 days later. If you change your mind in those 30 days, one email restores you.

Phase 2 — expected August 2026. UPI Autopay, payment links via Razorpay, instant WhatsApp receipts. Join the waitlist and we'll onboard you on day one, with a launch credit for early owners.

Phase 2/3 — late 2026. The web app is a PWA (installable from Safari), works offline, and gets us 80% of native UX. Native iOS + Android coming when we have the engineering bandwidth.

Today — every owner gets the property switcher and chain-level roll-up dashboard, with no higher tier to buy. Each hostel is priced on its own beds and the 2nd, 3rd and 4th+ are discounted 15%, 20% and 25% on one itemised bill. Advanced chain features (centralised staff, multi-currency, white-label) are Phase 3.

Only where it pays for itself. Phase 2 will use AI to summarise tenant chats and auto-categorise complaints. We won't add an AI feature just to be on a trend.

On the public roadmap page — Phase 1 shipped, Phase 2 (tenant payments, mobile app, multi-property UI), Phase 3 (staff, mess, chains), Phase 4 (AI + embedded fintech). Dates are estimates; the order is firm.

Settings → Users → Invite. Pick a role: Owner (full control), Manager (tenants, beds, move-ins, payments, reminders and reports — not your billing), Accountant (payments, receipts, expenses, reports and billing), or Warden (view tenants and beds, send reminders, log complaints). Each user logs in with their own phone OTP.

Email admin@airanexus.in from the current Owner email, CC the new owner. We verify both, then transfer in 24 hours. No data loss.

Settings → Billing → Cancel. No phone call, no retention pitch. You stay live until the end of your paid period and then go read-only. Data export is one click any time.