Terms of service

Aira Nexus Stay ("Stay", "the platform", "we", "us") is operated by CodeLadder Technologies Pvt. Ltd., a company incorporated in India with registered office in Bengaluru, Karnataka. These Terms of Service govern your use of the platform. By creating an account or using the service, you agree to be bound by these terms.

We've tried to write this in plain English. If something here is unclear, email admin@airanexus.in and we'll explain.

You may use Stay only if you are at least 18 years old and are the owner, manager, or authorised representative of the PG, hostel, or co-living property you are adding to the platform. By signing up you confirm both of these.

If you create an account on behalf of an organisation, you confirm you have authority to bind that organisation to these terms.

Stay helps PG operators track rent at the bed level, send rent reminders and receipts via WhatsApp through an owner-funded message wallet, and monitor collection performance. Owners are billed via Razorpay.

Phase 1 explicitly excludes tenant rent collection. We do not collect money from tenants on your behalf. Rent received is recorded by you in the platform. The platform does not handle, hold, or transfer tenant funds.

• Plan: one Standard plan, priced as a flat per-hostel pack by your configured bed count — ₹499/month for up to 75 beds, plus ₹5/month for each bed above that. You move up to the Growth (₹999) or Pro (₹1,499) pack only when that pack works out cheaper; 501+ beds is a custom price. About 20% less on annual (billed yearly). Every feature included.
• Billing model: we invoice on the 1st of each month (or once up front for an annual term) for your configured bed count, payable within 7 days via Razorpay.
• Trial: 14 days, full features, no card required. Includes ₹50 of message wallet credit.
• GST: all invoices are GST-compliant. 18% GST is applied from day one. SAC code 998314 (IT services) — the only code our invoices carry.
• Annual prepay: about 20% off if you prepay annually. If you add beds during an annual term and they move you into a higher pack, the difference is billed as a one-time pro-rata top-up for the whole months remaining in your term; adding beds within your current pack is free, and beds you remove are re-counted at your next renewal.
• Refunds: monthly subscriptions are non-refundable. Annual prepay is refundable pro-rata for unused months on cancellation.

WhatsApp messages sent from Stay are billed separately from your subscription, from an owner-funded prepaid INR wallet. Each send debits the wallet at a flat ₹0.20 per WhatsApp message, shown line-by-line on your ledger.

• Minimum recharge: ₹100.
• Low-balance reminders are sent at ₹150, ₹50, and ₹0 thresholds.
• If your wallet hits ₹0, outbound messaging pauses until you recharge. Your account, data, and dashboard remain available.
• Wallet balances do not expire while your account is active.

• You will provide accurate tenant information.
• You will use the platform only for lawful messaging — rent reminders, receipts, essential service communication. No marketing or promotional messages without explicit consent.
• You will comply with India's TCCCPR (Telecom Commercial Communications Customer Preference Regulations), TRAI DLT requirements, and WhatsApp Business policy. You will honour tenant opt-outs and STOP keywords.
• Disputes between you and your tenants — including rent disputes, deposit refunds, and tenancy disagreements — are your responsibility. Aira Nexus is not a party.

We provide the service on a best-effort basis. Phase 1 does not include a formal SLA. We target high availability but do not commit to uptime percentages or response times.

We may run scheduled maintenance windows, with at least 24 hours' notice for planned downtime that affects message delivery or billing.

You will not use Stay for any activity unrelated to operating your PG, including but not limited to: scraping or bulk-extracting data, reverse-engineering the platform, probing for security vulnerabilities without our written consent, or using the platform to harass or threaten any person.

We reserve the right to investigate and suspend accounts that we reasonably believe are abusing the verified WhatsApp number or the platform.

We may suspend or terminate your account for:

• Non-payment. Sequence: reminder on due date · outbound messaging throttled at +7 days · read-only at +15 days · account paused at +30 days. Your data is retained while paused and can be restored on payment.
• Willful or repeated violation of these terms.
• A legal or regulatory order requiring suspension.

You may cancel your subscription at any time from the admin app. On cancellation we provide a 30-day window to export your data.

Your data — and your tenants' data — belongs to you. We process it on your behalf to deliver the service. Our handling is governed by our Privacy Policy and aligned with the Digital Personal Data Protection Act, 2023 (DPDP).

Aira Nexus owns the platform — the software, branding, designs, and documentation. You own the data you upload, the tenant records you create, and the property information you enter. We grant you a non-exclusive, non-transferable licence to use the platform for the duration of your subscription.

To the maximum extent permitted by law, our aggregate liability under these terms is capped at the equivalent of 3 months' subscription fees paid by you in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, or consequential losses, including rent that fails to be collected, loss of tenants, reputational harm, or lost business opportunity.

You will indemnify and hold Aira Nexus harmless against claims arising from the content of messages you send through the platform, the accuracy of tenant data you upload, and your compliance (or non-compliance) with applicable laws governing the operation of your PG.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

We may update these terms from time to time. For material changes — changes to pricing, liability, or your rights — we will give at least 30 days' notice by email to the address on your account. Minor clarifications take effect on publication.

For anything legal, email admin@airanexus.in. For everything else, admin@airanexus.in.